• FREE DELIVERY on orders over £200*

Next month’s Fussy Feast delivery is now open!

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Refund & Return Policy

At Fussy Feast, all our meals are freshly prepared to order, using premium ingredients to ensure the highest quality for your feline companion. Due to the perishable nature of our products and the fact they are custom-made to order, we are unable to accept returns or exchanges once an order has been processed and dispatched.

No Returns Policy

As all our products are food items prepared specifically for your order, they cannot be restocked or resold. By placing an order with Fussy Feast, you acknowledge and agree to waive your right to return these items under The Consumer Contracts Regulations 2013, which exclude perishable goods from return eligibility.

Refund Policy

We strive to ensure your order reaches you in perfect condition. However, if your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery at [insert contact email or form link]. We may request photos of the product and packaging to assist with our investigation.

Refunds or replacements will only be considered in cases of:

  • Orders arriving damaged due to transit issues.
  • Incorrect items sent due to an error on our part.
  • Products not matching the description provided at the time of purchase.

Order Cancellations

As our meals are prepared fresh to order, cancellations are only possible if made within 1 hour of placing the order. After this period, ingredients may have been sourced and preparation may have begun, meaning the order cannot be cancelled or refunded.

Contact Us

If you have any questions or concerns, please contact our team at: admin@fussyfeast.co.uk.

We appreciate your understanding and support for our small business as we work to deliver the very best for your fussy feline.

Letter from Fussy Feast

Assalamu’alaikum,

Over the past few weeks, we’ve been truly overwhelmed by the number of messages we’ve received from you – our fellow cat lovers. What started as a small effort out of love for our own cat, and as a sadaqah for the community, has grown into something bigger than we ever imagined.

After much reflection, we’ve decided that we will continue making Fussy Feast for the cats that need us. However, to ensure we can keep our promise of fresh, high-quality, halal food without compromising on the values we started with, we will now be doing deliveries once a month only.

This way, we can continue serving our community in a sustainable way while still offering our feline companions the fresh, nutritious meals they deserve.

JazakAllah khair for your understanding and continued support.

With love and duas,
The Fussy Feast Team

If your cat has special needs or doesn’t take to other food, please email us and we’ll do our best to help.

Cookies

At Fussy Feast, we use cookies – the digital kind – to make sure your visit is smooth, your preferences are saved, and your experience is as fresh as our cat food.

By continuing, you’re agreeing to our use of cookies to help us improve our site and serve you (and your feline) better.

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Letter from Fussy Feast